Return & Refund Policy

Returns – 100% Satisfaction Guarantee

We want you to love your EnviroBiotics device. If you're not completely satisfied, return it within 30 days of shipment for a full refund to your original payment method.

Return Eligibility

Return Guidelines

  • Return the device in its original condition and package it with all accessory parts.
  • We do not accept cartridges, whether they are opened or unopened.
  • Use a suitable box with protective bubble wrap if the original packaging is unavailable.
  • Remove the probiotic cartridge before shipping.

Shipping Costs

  • For items over $75, consider a trackable shipping service or purchasing shipping insurance.
  • EBT Corp. is not responsible for items lost or damaged in transit.

Return Address

EBT Corp.
5 Lenape Road, Unit 2C
Andover, NJ 07821

Replacements

We'll replace your unit with the same or a similar product for defective or damaged devices.

Replacement Process

  • Request an RMA form by contacting us at (833) 692-3883 or contact@envirobiotics.com.
  • Return the device in its original packaging, including all accessories. Follow the same shipping guidelines as above.
  • Once inspected and approved, you'll receive an email with details on your replacement shipment.

Shipping Costs

Return shipping costs for replacements are non-refundable.

Refunds

After receiving and inspecting your return, we'll notify you via email of your refund approval or rejection (with reasons). Approved refunds will be processed within 7–10 business days and credited to your original payment method.

Late or Missing Refunds

If you haven't received your refund within 10 business days:

  • Check your bank or credit card statement.
  • Please contact your bank or credit card company for additional assistance.
  • If the issue persists, contact us at (833) 692-3883 (Mon–Fri, 9 AM–5 PM EST).